In the event of a total loss claim, we guarantee to pay our policy holders the FULL certified value of the vehicle (less the policy excess). If any of our insurers dispute the value that we have given to a vehicle and do not offer the full valuation as settlement, we guarantee to pay the balance.

N.B. All Guaranteed Agreed Valuations are subject to a valid valuation certificate having been issued by Lancaster Insurance.

Once the guaranteed agreed valuation has been purchased, an application form will be enclosed with the insurance documentation which should be completed and returned by the insured to Lancaster’s valuations department.

In addition, we require six current photographs of the insured vehicle (taken within the last couple of months). These should consist of four exterior body exposures, one of the interior engine bay and one of the vehicle interior. We accept 35mm prints; Polaroid’s and scanned images via email. Photocopies are not acceptable and all photos must be in colour.

Where appropriate you may wish to submit bills for any substantial works carried out to the vehicle to support your application. These should only be relevant to works carried out to the vehicle within the previous three years. Photocopies are acceptable provided the originals would be available in the event of a claim.

Under no circumstances do we request or accept an independent valuation from a vehicle dealer or restorer. Our valuations are carried out by an independent Classic Car expert.

Once the completed application form and photographs are received by us, our expert valuer’s will set a guaranteed value of the vehicle. You will then be sent a certificate which states the guaranteed sum for the insured vehicle. Please note that the certificate will not be back dated to the start of the insurance policy, it will only be valid from the date of issue. All photographs and any bills submitted for works completed will be returned to you along with the guaranteed agreed valuation certificate.

Should the value of the vehicle change during the certified period, then simply give us a call and we will send you a new application form for a re-valuation. Please be aware that an additional charge applies for each valuation completed. In addition, a change to the insured vehicle value may result in a change in the insurance premium.

In cases where a guaranteed agreed valuation certificate has not been issued by Lancaster Insurance, a total loss claim will be paid at the current market value of your insured vehicle (the annual depreciating price given to all cars).

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