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Lancasters Secure Document Portal

Online Customer Portal

 

Breakdown Cover

If you have purchased Breakdown Cover as an additional product alongside your motor insurance, your policy is either administered by SilverKnight or Axa Assistance. Should you need to claim, please call:

For SilverKnight Breakdown Policies (incepted on or after 01/10/2018)

• Private Car - UK: 01904 231194
• Private Car - EU: +44 1904 231194

 For Axa Breakdown Policies (incepted prior to 01/10/2018)

• Private Car - UK: 01737 334 042
• Private Car - EU: +44 1737 334 042

Please note: If you are not sure which provider administers your breakdown policy, or if your motor insurance policy is inclusive of breakdown cover as standard, or if you have purchased a motorhome breakdown policy through Lancaster, please refer to your policy documents for the correct contact number(s) or call our motor claims line on 01480 484802.

Complaints

We are committed to providing a high level of customer service. If you believe we’ve not delivered this, we would welcome the opportunity to put this right for you.

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Email

Insurance enquiries: customerservice@lancasterinsurance.co.uk

Address

Lancaster Insurance Services
Lancaster House
Meadow Lane
St Ives, Cambs
PE27 4ZB UK

Email: customerservice@lancasterinsurance.co.uk

Directions: By Road

On leaving the A14 follow the signs towards St Ives. At the first roundabout go straight on. Proceed along Harrison Way until you reach the next roundabout. Turn right into Meadow Lane. Lancaster House is 300 yards along on the right hand side.

Please note, we have a helpful section which includes all of our most frequently asked questions, there are also some options for self-service through our website. To help save you time, please take a look at our FAQs page where you will find answers to our most common queries.

Please refer to our Privacy Policy for information on how we use or process data.