Contact us

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Should you wish to make contact with us, please contact the relevant department. Please read through all the options to make sure you select the right department; this will avoid any unnecessary delays.

Our postal address is, Lancaster Insurance Services, Lancaster House, Meadow Lane, St. Ives, Cambridgeshire, PE27 4ZB

Christmas Opening Hours:

  • Friday 22nd December: BUSINESS AS USUAL 
  • Saturday 23rd December: CLOSED
  • Monday 25th December: BANK HOLIDAY
  • Tuesday 26th December: BANK HOLIDAY
  • Wednesday 27th December: OPEN AT 8:30am - ClOSE AT 4pm
  • Thursday 28th December: OPEN AT 8:30am - CLOSE AT 6pm
  • Friday 29th December: OPEN AT 8:30am - CLOSE AT 4pm
  • Saturday 30th December: CLOSED
  • Monday 1st January: BANK HOLIDAY
  • Tuesday 2nd January: BUSINESS AS USUAL 
Department:
Why Contact Them?
Ways to contact:
Opening Hours:
Claims 

If you would like to report any accident, incident or claim. Or would like an update on the progress of your claim, then our team will be able to help. 

Call us – 01480 484802

Notification of an incident: 24/7, 365 days of the year

 

Claim Updates:

Mon-Fri: 09:00-17:00 (in most cases)

Sales

Got a new purchase, or shopping around for a better benefit or price? Contact this team for a quote.

Call us – 01480 484826

We can call you, click here

Email us – sales@lancasterinsurance.co.uk

Mon-Fri: 08:30-19:30

Sat: 08:30-16:00 

Renewals

If you have received your renewal invite and would like to discuss it in further detail, then this team can help you. 

Call us – 01480 484856

We can call you, click here

Email us – renewals@lancasterinsurance.co.uk

Renew your policy online 

Live Chat – if you would prefer to talk to us via our web chat facility. Open Mon-Fri, 10:00-16:00 & Sat 10:00-12:30.

Mon-Fri: 08:30-19:30

Sat: 08:30-16:00

Service

Existing policy, then this team can help. Whether you want to adjust/change or cancel a policy, or if you want some information or help about an existing policy. Then this team are here to help.

**Call queues can be experienced during peak times. Consider if our web chat facility can help you today?

Call us – 01480 484806

We can call you, click here

Email us – customerservice@lancasterinsurance.co.uk

Document portal - Online Customer Portal if you have registered to use our document portal, please upload or download your documents here.

Live Chat – if you would prefer to talk to us via our web chat facility. Open Mon-Fri, 10:00-16:00 & Sat 10:00-12:30.

Mon-Fri: 08:30-18:00

Sat: 08:30-13:00

Agreed Valuations

If you have purchased an Agreed Valuation and would like help with it or discuss it further, then this team can help.

Call us – 01480 484806

We can call you, click here

Email us – agvals@lancasterinsurance.co.uk

Live Chat – if you would prefer to talk to us via our web chat facility. Open Mon-Fri, 10:00-16:00 & Sat 10:00-12:30.

Mon-Fri: 08:30-18:00

Sat: 08:30-13:00

Multi-Vehicle

If you are looking to insure more than one car on one policy, or, already have a multi-vehicle policy and want to adjust/query it, then this team can help.

Call us – 01480 220150

We can call you, click here

Email us – LIS.Multi-Vehicle@lancasterinsurance.co.uk

Mon-Fri: 08:30-17:30

Sat: CLOSED

 

You may have purchased optional additional products that run alongside your vehicle insurance. Contact details for the providers are below. Please ensure that your cover is valid before contacting them. If you are not covered, you may be charged for the service provided. If you are in doubt, then contact us via our web chat facility or by using the contact details noted above for our Service team.

Optional Extra Product:
Contact Details:
Uninsured Loss Recovery & Legal Advice Line.

0344 249 3686

If you have purchased breakdown cover we would urge you to ensure you are contacting the correct team for assistance. Please refer to your policy documents or contact us if you are in doubt.

If you have registered to our Document Portal, you can check your documents here

Basic UK Breakdown, no recovery

01904 809895

UK Car Breakdown & Recovery

01904 809896

UK & European Breakdown

01904 809896

From Europe please call: 00 44 1206 714384

Horsebox Breakdown

0800 243783 or 01277 720718

Key Cover

0203 794 9309

Personal Accident Cover

0370 241 4539

Car Hire Cover

01480 484802 – who will notify Auxillis Services who will contact you to ensure you are eligible for the supply of a courtesy car.

Salvage Retention

0117 374 7101

Excess Protection Cover

03337 773387